Published: Sunday, 28 April 2013 15:59
Written by Beryl Jones
We must all put on a pleasant face for your company in good times and bad. When you begin the transition to a paperless warranty claims process, communication is the key. You should make a serious effort to keep the customer informed as to what the next step in your claims process will be, and when they should expect to hear from you again. Yes, it’s more complicated than you might think! But paperless claims are well worth the effort.